Refund policy

60-Day Money-Back Guarantee

We want you to love your Homeroo products. If you're not happy with your purchase for any reason, contact us within 60 days of receiving your order and we'll refund the purchase price. Just email us with your order number and a short note on what went wrong.

Change of mind: Let us know within 60 days of delivery. In most cases we'll simply refund you without needing the item back. If we do ask for a return, we'll tell you where to send it and the item should be unused and in its original condition.

Faulty, damaged or not as described: If your item arrives faulty, damaged or not as described, email us with a photo within 60 days and we'll send a replacement or give you a full refund, including any shipping costs. You won't need to pay to return a faulty item.

Your rights under Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Refund timing: Approved refunds are processed to your original payment method within 5 business days. Your bank may take a few extra days to show the funds.

Questions? Email us any time and we'll get back to you within 1 business day.